At Scenima, we are committed to providing a smooth and reliable delivery experience for every customer purchasing our outdoor cinema products.

Shipping Locations

We ship throughout South Africa and to most African countries using trusted courier partners.
All in-stock items dispatch from Gauteng, South Africa.
Some items – such as projectors, speakers, or specialised accessories-may be shipped directly from our distributors depending on availability.

If you are located outside South Africa, we will confirm delivery options, costs, and estimated timelines before finalising your order.

 

Processing & Dispatch Times

In-stock items: Dispatched within 1-3 business days after payment reflects.

Pre-orders / out-of-stock items: Clearly indicated on product pages with estimated lead times.

Custom-branded items: Additional production time applies; timelines will be communicated during ordering.

If your order is time-sensitive, please contact us before placing the order so we can confirm stock and delivery timelines.

 

Delivery Estimates

Delivery timeframes vary depending on the destination:

Within South Africa

Major cities: 2-5 business days

Regional/remote areas: 5-10 business days

Elsewhere in Africa

Delivery times depend on the destination country and courier availability.
Typical range: 5-14 business days, excluding any customs clearance delays.

International (African) deliveries may require additional documentation or fees, depending on the destination country.

 

Shipping Fees

Shipping fees are calculated based on your delivery address.

Please note:

Remote, hard-to-reach, or cross-border destinations may incur higher courier charges.

If additional charges apply, we will contact you with an updated shipping fee and request payment before dispatch.

 

Order Tracking

All dispatched orders include a tracking number sent to your email so you can follow your parcel’s delivery progress.

 

Delivery Requirements

Please ensure your delivery address is accurate. Someone must be available to receive the parcel.
If delivery is unsuccessful, the courier may:

Attempt delivery again, or

Request collection from a pickup point

Any re-delivery or return-to-sender fees may be passed on to the customer.

 

Damaged or Missing Items

If your parcel arrives damaged or incomplete, please notify us within 48 hours and include photos so we can assist with a replacement or claim.

 

International (African) Returns & Customs

Cross-border deliveries may be subject to customs duties or import taxes, which are the responsibility of the customer.
Returns for international orders must be arranged with our team beforehand, and return shipping costs will apply.